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Virtual Reference Desk (5)

http://www.michaellorenzen.com/mbwa.html

» Management by Wandering Around: Reference Rovering and Quality Reference Service - Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.

» Minnesota Opportunities for Reference Excellence - The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.

» Project Wombat - Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.

http://www.librarysupportstaff.com/librefpg.html

» Sites for Reference Sources - Collection of links that library staff would find useful in conducting reference work.

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